1. jrri 1987's Avatar
    Please help.my blackberry z10 suddenly shut down when i connected it to wifi and it wont turn on. I also try it to charge but there is no any response on unit even the led indicator
    12-31-17 11:33 PM
  2. jafobabe's Avatar
    Try putting in a new battery.
    FF22 likes this.
    01-01-18 12:37 AM
  3. Sabastine08's Avatar
    Getting a new battery won't solve the problem. My Z10 crashed yesterday too.
    I read it here in the forum that you'd need to install another OS. Preferably the original version
    jrri 1987 likes this.
    01-01-18 05:50 AM
  4. Rico4you's Avatar
    Hello not sure from what you describe is a battery fail and or device itself? Plug into wall using Original charger and while plugged in remove battery. Let device stay plugged in. After 10 min while device plugged in insert battert and let it charge without doing anything ( do not use) at least during 4 hours.
    Good luck.
    jrri 1987 likes this.
    01-02-18 09:07 AM
  5. jrri 1987's Avatar
    I already try several chargers butnot the original bb charger.it charge once i used it for several days but again it suddenly shut off and it wont charge anymore
    01-13-18 06:47 AM

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