1. CrackBerry Question's Avatar
    Getting bb10-0020 error message on phone. When plugged into laptop via usb, there is power to device and tries to start normally. The loading display gets about three quarters the way round then stops and reverts back to battery charging screen I leave plugged in charging for a few hours and try unplugging phone from charging source and it is dead - nothing. Is it the battery or battery and something else ?
    04-01-17 05:02 PM
  2. conite's Avatar
    BB10-0020: battery is dead or damaged.
    04-01-17 05:07 PM
  3. Praganad's Avatar
    BB10-0020: battery is dead or damaged.
    Hmm so that's what it is, ill remember nw

    Posted via CB10
    04-01-17 05:16 PM
  4. thurask's Avatar
    For a brief time going to bberror.com/bb10-0020 actually gave what the error was, but due to their redesign you have to check the knowledge base.

    Anyway, your battery is doing something: BlackBerry 10 smartphone will not startup and displays an image with a link to www.bberror.com/bb10-0020
    04-01-17 07:44 PM

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