1. russell morrell's Avatar
    Hi, have just intentionally wiped all the data on my Z10 so I can give to my grandson. Having done this tje device now returns the following error message, with a new SIM installed.


    Can someone help please. It worked fine previous to this.



    Posted via CB10
    06-20-16 01:54 PM
  2. conite's Avatar
    The file system is corrupt. You need to reload your OS with BlackBerry Link.
    06-20-16 02:30 PM
  3. Dunt Dunt Dunt's Avatar
    Yes reloading the OS is going to be required... LINK doing a Factory restore or by using an autoloader.

    Also if you didn't disable BlackBerry Protect on the devices, make sure to logon to your BBID account on the web and removed that device... or your grandson won't be able to logon.
    06-20-16 02:37 PM

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