BlackBerry z10 battery issues.

I have been using BlackBerry Z10 model no:-STL 100-1. And I have been facing a serious battery charging problem ! It isn't charging to 100% charge as it stops at 87% and doesn't go any further!!!! I have attached a picture of that below for a look as it shows some plug in symbol after charging to 87% And even the 87% of charge drains very quickly :-( even if it's kept ideal ; so can any one help me on this or should I go for a battery change as I bought this phone few months back.
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Posted via CB10

Are there any records of the phone dying before the battery hits 0%?

Have you tried unplugging the charger and plugging it back in?

Restarted the handset?

Remove the battery, and re-insert it after five minutes?

If none of these work, then you might want to consider reloading the OS if you think that may be the problem, or replacing the battery if you think that might be it.

I've had the same battery on my Z10 since I bought it over a year and three months ago, and I really haven't had any problems with it.

It goes off before it hits 0 but switches on instantly when I press power button and yes I did try restarting it on many occasions and yes I have removed the battery and took a long break and inserted it back none them gave a positive sign

Posted via CB10

Also consider cleaning the contact points on the battery and the handset.

BlackBerry Z10 | 10.3.0.296

Consider doing a THREAD SEARCH, there are probably 1000 threads on this exact subject.
You may find your answers there.

Posted via CB10

Finally successful my phone charged 100% :-)
what I did was I have removed all unwanted apps in my z10 kept only apps I use and I found out some specific app is creating problems to battery. Need to find which specific app is that later. Any how thanks for ur suggestions :-))


Posted via CB10