1. ianbill95's Avatar
    I recently updated my blackberry world on my Z30 but after the update it won't open. it keeps saying "blackberry world encountered an error and needed to close..." it's been doing this for a day now. Help

    Posted via CB10
    12-29-14 05:10 AM
  2. ianbill95's Avatar
    Blackberry world error-img_20141229_140210.png

    Posted via CB10
    12-29-14 05:10 AM
  3. serbanescu's Avatar
    Have you tried rebooting the device?
    12-29-14 05:15 AM
  4. ianbill95's Avatar
    Yes I have...it keeps saying the same thing

    Posted via CB10
    12-29-14 05:21 AM
  5. serbanescu's Avatar
    Do you have the BlackBerry connection symbol in the top bar (next to the network connection symbol)?
    12-29-14 05:23 AM
  6. ianbill95's Avatar
    Yes I do

    Posted via CB10
    12-29-14 05:24 AM
  7. serbanescu's Avatar
    Try a "hard" reboot by holding both volume buttons at the same time, until the phone restarts. Wait for a few minutes after reboot, then open BlackBerry World again.
    12-29-14 05:26 AM
  8. ianbill95's Avatar
    Doesn't holding both volume buttons just take a screenshot?

    Posted via CB10
    12-29-14 05:28 AM
  9. serbanescu's Avatar
    It does, but holding them longer should restart your phone.
    12-29-14 05:30 AM
  10. ianbill95's Avatar
    Still the same error :/

    Posted via CB10
    12-29-14 05:38 AM
  11. serbanescu's Avatar
    Probably you'll have to reload the OS using BlackBerry Link, if this is not too much trouble for you.

    If you decide to reload the OS:

    1. It's not recommended to restore your data afterwards (if you did a backup with Link), it might bring back the error.

    2. If you encrypted your SD Card, don't forget to cancel the encryption before reloading the OS, otherwise you'll lose the data stored on it.

    3. The data residing in the internal memory of the phone will be wiped too (regardless of it being encrypted or not), so make a copy of it on the SD Card or a PC before reloading the OS.
    12-29-14 05:46 AM
  12. ianbill95's Avatar
    That's the only way?

    Posted via CB10
    12-29-14 06:06 AM
  13. serbanescu's Avatar
    It's the only way I am aware of, I hope someone else has a less cumbersome solution.
    12-29-14 06:36 AM
  14. ianbill95's Avatar
    OK. Let's wait and see. Otherwise thank you

    Posted via CB10
    12-29-14 06:40 AM
  15. scullcy's Avatar
    You could try "BB10 BlackBerry World Recovery Tool" from http://blackberry.com/softwaredownloads
    12-29-14 06:43 AM
  16. serbanescu's Avatar
    You could try "BB10 BlackBerry World Recovery Tool" from http://blackberry.com/softwaredownloads
    That's great info, I wasn't aware of it. Thanks!
    12-29-14 06:52 AM
  17. prithvi64's Avatar
    It has started this after updating to 1154. This error is encountered when wifi is on. It works well with mobile network for me. probably, you can also try.
    12-29-14 07:09 AM
  18. scullcy's Avatar
    Did you tried another WiFi hotspot e.g. from another mobile device? Maybe its a DNS-Problem, I heard from a similar issue with the google play store with a german fixed net provider...?
    12-29-14 07:36 AM
  19. prithvi64's Avatar
    I tried BlackBerry World recovery tools even but problem remains same. It works on mobile network but shows error on wifi.

    Prithvi, Z30 thru CB10
    12-29-14 08:18 AM
  20. scullcy's Avatar
    Im sorry but I have any idea exept restoring device software
    12-29-14 08:31 AM
  21. ianbill95's Avatar
    Well, blackberry world works fine over wi-fi but still doesn't open with the mobile carrier...but thank you all for your help. Much appreciated

    Posted via CB10
    12-29-14 12:27 PM

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