1. tonyfox's Avatar

    I got my Mum a BlackBerry Q5 for Christmas which she loves and today she calls me to say that right after taking a call on it, the phone powered itself off and will not switch back on.

    There's no indication of life whatsoever. No LED light flashing, nothing on the screen.

    The phone was close to fully-charged at the time and plugging it into the charger didn't help.

    Neither did the holding down of the power button nor the volume keys for 30 seconds tip work either.

    I'm so disappointed...... can anyone shed some light on how or why this could happen?

    Thanks a mill...

    Posted via CB10 from my Q10
    12-31-14 01:03 PM
  2. carullo's Avatar
    sounds like the battery might be pooched,,,,,unfortunely its a sealed unit.....i have 3 which i use for work and never had any issues u might wanto take it back for a warranty exchange......good luck
    logger4942 likes this.
    12-31-14 01:15 PM
  3. tonyfox's Avatar
    I bought it on shopblackberry.com during the sale a few months back...
    Having to send it back to them will break my heart
    Ah well. Thanks for your comment though.

    Posted via CB10 from my Q10
    01-01-15 05:12 AM

Similar Threads

  1. Hope BlackBerry doesn't abandon Handsets
    By AlaJack in forum General BlackBerry Discussion
    Replies: 43
    Last Post: 01-03-15, 02:13 PM
  2. Stores where I go go hands on with a new BB?
    By mawil1013 in forum Ask a Question
    Replies: 2
    Last Post: 01-02-15, 09:31 AM
  3. Positive feedback for Shopblackberry on Z30 shipped to Canada
    By KKrusher in forum General BlackBerry Discussion
    Replies: 4
    Last Post: 01-01-15, 01:28 AM
  4. Prices on used Z30"s ?
    By mawil1013 in forum BlackBerry Z30
    Replies: 7
    Last Post: 12-31-14, 05:27 PM
  5. Sony turned to BlackBerry to keep working after cyberattack
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 1
    Last Post: 12-31-14, 01:32 PM