1. Nyhaug's Avatar
    How do I retrieve my device password to enter? I have a Passport but want to use Q5 for traveling overseas and apparently PP password not same?

    Posted via CB10
    07-26-19 11:00 AM
  2. Dunt Dunt Dunt's Avatar
    You talking about the Device PIN or your BBID password?

    BBID password should be the same across devices, your PIN is device specific.

    You may have to reload the OS and reset it up... if you do know you BBID password and used the same BBID to setup the phone in the fist place.
    07-26-19 11:29 AM
  3. Nyhaug's Avatar
    Device PIN is what I've forgotten?

    Posted via CB10
    07-26-19 12:45 PM
  4. Dunt Dunt Dunt's Avatar
    Device PIN is what I've forgotten?

    Posted via CB10
    Well you get ten tries... after that it will wipe, and you can set it up new. You'll just need the BBID password at that point.

    Really wish they allowed changing the PIN via the Protect web portal... without the original PIN.
    07-26-19 03:15 PM

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