1. Pratik Gavad's Avatar
    All of my BlackBerry Q10's sensors are not working.What should I do???pls help me....

    Posted via CB10
    08-15-14 06:14 AM
  2. tex3523's Avatar
    Try blackberry virtual expert and run the sensor tests


    Posted from my awesome Q10
    08-15-14 10:11 AM
  3. Pratik Gavad's Avatar
    I tried that...all sensors test failed....i don't know what to do any other solution????

    Posted via CB10
    08-16-14 04:51 AM
  4. tex3523's Avatar
    Check to see if you need to update the software. Also did you download an app recently. Try deleting it and rebooting.

    Or you can try a securty wipe and see if it restores your sensors. Perform a back up prior to performing this. If everything works after security wipe restore your back up. If it fails again, then it's something that you downloaded. You'll have to securty wipe again and start fresh resetting up your phone.

    Posted from my awesome Q10
    08-16-14 11:21 AM
  5. Pratik Gavad's Avatar
    Did that many times still no success....should I try to flash it...???and how..???

    Posted via CB10
    08-29-14 11:53 PM
  6. tex3523's Avatar
    Well then it's probably a defective device. Send it in for repair

    Posted from my awesome Q10
    08-30-14 12:20 PM
  7. Pratik Gavad's Avatar
    Where should I send it?????

    Posted via CB10
    09-03-14 07:57 AM
  8. tex3523's Avatar
    I think you have to go through your carrier. Maybe somebody else has a better idea.

    Posted from my awesome Q10
    09-03-14 01:01 PM
  9. Pratik Gavad's Avatar
    I don't have carrier it was unlocked when I bought it...

    Posted via CB10
    09-04-14 09:21 AM
  10. tex3523's Avatar
    They can still offer repair service if you are willing to pay to get it fixed. If you bought it new and it's under warranty maybe contact blackberry directly. Or whoever you bought it from.

    Posted from my awesome Q10
    09-04-14 09:47 AM

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