BlackBerry Q10 sensors not working

All of my BlackBerry Q10's sensors are not working.What should I do???pls help me....

Posted via CB10

Try blackberry virtual expert and run the sensor tests

http://appworld.blackberry.com/webst...ntent/27226887


Posted from my awesome Q10

I tried that...all sensors test failed....i don't know what to do any other solution????

Posted via CB10

Check to see if you need to update the software. Also did you download an app recently. Try deleting it and rebooting.

Or you can try a securty wipe and see if it restores your sensors. Perform a back up prior to performing this. If everything works after security wipe restore your back up. If it fails again, then it's something that you downloaded. You'll have to securty wipe again and start fresh resetting up your phone.

Posted from my awesome Q10

Did that many times still no success....should I try to flash it...???and how..???

Posted via CB10

Well then it's probably a defective device. Send it in for repair

Posted from my awesome Q10

Where should I send it?????

Posted via CB10

I think you have to go through your carrier. Maybe somebody else has a better idea.

Posted from my awesome Q10

I don't have carrier it was unlocked when I bought it...

Posted via CB10

They can still offer repair service if you are willing to pay to get it fixed. If you bought it new and it's under warranty maybe contact blackberry directly. Or whoever you bought it from.

Posted from my awesome Q10