BlackBerry Q10 resetting after powering off

I recently got a blackberry q10. If I have to turn it off for any reason, the whole system resets. I lose all my contacts and personalization of the device. Does anyone know it is doing this?

Originally Posted by Casswa79

I recently got a blackberry q10. If I have to turn it off for any reason, the whole system resets. I lose all my contacts and personalization of the device. Does anyone know it is doing this?

http://support.blackberry.com/kb/art...mber=000036747