1. Timo Gr's Avatar
    My Problem is, that i Order My blackberry priv from Amazon.(german) IT is unlocked and I use My Vodafone prepaid card. So if i want to update My Phone IT Downloads, but After IT finished it says failure to update and After that My Phone says waiting for connection, but i got WiFi the whole time, what can i do? Pls help me
    (I got the Phone more than one week and the Problem is about the update from Android 5.1.1 to Marshmallow 6.0.1)
    12-27-17 05:09 AM
  2. thurask's Avatar
    You could try using an autoloader to install the latest OS, but which one to use depends on which variant Priv you have.

    https://ca.blackberry.com/content/bl...OS-Reload.html

    By default autoloaders wipe the phone, and you should wipe the phone if it's not that old and you're updating all the way from Lollipop, but you have the option of not wiping the phone if you want.
    12-27-17 10:24 AM

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