11-28-16 03:20 PM
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  1. CrackBerry Question's Avatar
    CrackBerry Question
    This is a new issue on my Blackberry Priv. When I open the physical keyboard to type something, the on screen keyboard turns on at the same time. I've tried a restart but this didn't solve the problem. Any suggestions?

    Thanks,

    John
    11-28-16 02:12 PM
  2. ColdSnap99's Avatar
    ColdSnap99
    Solved the problem. If you touch the keyboard icon in the bottom right of the screen, the "Change Keyboard" box comes up. There is a toggle switch to "show on-screen keyboard even if a physical keyboard is available". I must have turned it on at some point by accident.
  3. BB-JAM215's Avatar
    BB-JAM215
    Are both keyboards active at the same time? Are you sure the physical keyboard is fully open?
    11-28-16 02:26 PM
  4. ColdSnap99's Avatar
    ColdSnap99
    I am able to type on both keyboards at the same time - they are both on.
    11-28-16 02:33 PM
  5. BB-JAM215's Avatar
    BB-JAM215
    If the physical keyboard is fully open and it is not switching off the virtual keyboard, you must have a defective unit.
    11-28-16 02:41 PM
  6. ColdSnap99's Avatar
    ColdSnap99
    Ok - thanks. It just started happening. I'll call my IT support about it.
    11-28-16 02:42 PM
  7. ColdSnap99's Avatar
    ColdSnap99
    Solved the problem. If you touch the keyboard icon in the bottom right of the screen, the "Change Keyboard" box comes up. There is a toggle switch to "show on-screen keyboard even if a physical keyboard is available". I must have turned it on at some point by accident.
    11-28-16 02:46 PM
  8. BB-JAM215's Avatar
    BB-JAM215
    Good to hear you got it sorted out.
    11-28-16 03:20 PM
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