1. CrackBerry Question's Avatar
    I'm not aware of an update, but my Priv started acting as though it was in an update screen (the triangles, circles, and squares on black background). It did this for hours with no resolution. A hard and a soft reset did not fix the problem; the phone would restart, ask for my four-digit pin, and then go right back to the update loop for hours. It ran my phone so hot that I had to turn it off (turning it back on the next day did not fix the problem).

    AT&T tech couldn't fix it either. Has anyone had this happen? Any advice? Thanks!
    03-01-18 10:11 AM
  2. coffee-turtle's Avatar
    Anything unusual before this started? Were you ever prompted with any message? Was this after a recent install of an application?

    If all else fails, maybe a "soft" reset*:

    Press and hold the Power button (located on the left edge of the device) until the device powers off (approximately 32 seconds) then release. Allow several seconds for the reboot process to complete.

    *In most cases, a soft reset won't affect data on the device, unless the battery is very low.

    Hope this helps...
    03-01-18 10:42 AM

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