1. giftsonbb's Avatar
    Friends,

    I've been using my Passport along with a Stilgut book type case for more than a year now, and noticed a strange issue few months ago.

    Most of the times if I initiate a restart and close the case (covers the sensors), restart process stops (display stuck at restart screen), and resumes only when I open the case.

    I've noticed that sometimes I hit restart at night, only to see the restart complete after I open the case in morning, meaning the phone was in switched off mode for the entire night.

    Sometimes, it restarts fine even after closing the case, and I see the home screen.

    Since this issue occurs most frequently but is not consistent, I would appreciate any help from CB community to fix this issue, or any explanations that would help me understand this issue.

    Thanks in advance!!!

    Posted via CB10
    07-18-16 01:27 PM
  2. samyag Shah's Avatar
    Reinstall the os

    Posted via CB10
    07-18-16 01:43 PM
  3. giftsonbb's Avatar
    Reinstall the os

    Posted via CB10
    Done multiple times. Doesn't seem to solve the issue.

    Posted via CB10
    07-18-16 09:56 PM
  4. samyag Shah's Avatar
    Is your phone in warentty period

    Posted via CB10
    07-19-16 01:45 PM
  5. giftsonbb's Avatar
    Is your phone in warentty period

    Posted via CB10
    No. It's past warranty.

    Posted via CB10
    07-24-16 12:27 AM
  6. samyag Shah's Avatar
    It might be a battery problem

    Posted via CB10
    07-24-16 06:22 AM
  7. samyag Shah's Avatar
    Or the best way to check is go to device monitor and then go to CPU and check whether all are idle or not and let me know


    Posted via CB10
    07-24-16 06:23 AM
  8. Sallem's Avatar
    I had exactly the same cover and I did experience it as the OP described on my passport and the classic. You shouldn't be afraid. Just be careful not to close the cover while shutting down or rebooting.

    Posted via CB10
    giftsonbb likes this.
    07-24-16 06:39 AM
  9. mad_orsi's Avatar
    I never thinked about this. Im using a stilgut flip case too for my passport and it is ok. I didnt try to close the case when it is restarting but why I should? It is nonsense! Try to restart it with the flip case opened.

    Posted via CB10
    07-25-16 01:46 AM
  10. giftsonbb's Avatar
    I had exactly the same cover and I did experience it as the OP described on my passport and the classic. You shouldn't be afraid. Just be careful not to close the cover while shutting down or rebooting.

    Posted via CB10
    Thanks Sallem! It's really helpful. I was afraid it might be a hardware defect specific to my device.

    Thanks again for confirming.

    Posted via CB10
    07-26-16 03:27 AM
  11. giftsonbb's Avatar
    I never thinked about this. Im using a stilgut flip case too for my passport and it is ok. I didnt try to close the case when it is restarting but why I should? It is nonsense! Try to restart it with the flip case opened.

    Posted via CB10
    Thanks much for your thoughtful insights and for adding value to this post.
    Hope you have a great day!

    Posted via CB10
    07-26-16 03:28 AM

Similar Threads

  1. calendar appointments not syncing to passport
    By crd2016 in forum BlackBerry Passport
    Replies: 8
    Last Post: 08-08-16, 11:38 AM
  2. google maps saved places into BlackBerry maps app
    By crd2016 in forum BlackBerry Passport
    Replies: 9
    Last Post: 07-22-16, 08:14 AM
  3. Blackberry hub could not download attach
    By 5cy91an in forum BlackBerry Priv
    Replies: 3
    Last Post: 07-18-16, 05:16 PM
  4. Blackberry Hub Imap account no S\Mime config
    By 5cy91an in forum BlackBerry Priv
    Replies: 2
    Last Post: 07-18-16, 02:07 PM
  5. After installing blackberry run time can we install apk files
    By samyag Shah in forum Ask a Question
    Replies: 4
    Last Post: 07-18-16, 01:48 PM
LINK TO POST COPIED TO CLIPBOARD