1. CrackBerry Question's Avatar
    Hi. I bought my first Blackberry (passport) through kijiji, in Toronto, and packed it with me to Turkey. It turns out the device had the anti-theft protection feature on. I contacted the seller and he emailed me back apologizing and saying that he has now removed the device from the anti-theft and turned off the feature. However, I still cannot log in with another Blackberry id, the phone is still asking to "sign in with the Blackberry ID that was used to set up this device".

    Is it normal for the BB to still ask for this, if the previous owner turned off the anti-theft protection off? Is it necessary to ask the owner for his original BB login to make the phone workable and then change the account?
    What to do?
    06-03-16 04:57 AM
  2. Sime0n_S's Avatar
    you must login with the sllers id .... then turn off anti theft and whipe it.
    Saro4ka likes this.
    06-03-16 05:14 AM
  3. Saro4ka's Avatar
    I am the author of the original post writing to follow up. Thank you very much for your reply! Could you please explain what it is to wipe the blackberry? How is it done? I am a new BB user, and not very tech savvy.
    06-03-16 06:28 AM
  4. conite's Avatar
    I am the author of the original post writing to follow up. Thank you very much for your reply! Could you please explain what it is to wipe the blackberry? How is it done? I am a new BB user, and not very tech savvy.
    If the seller truly removed your new device from BlackBerry Protect online, then if you reboot your device, it should no longer ask you for his BBID.
    06-03-16 09:00 AM

Similar Threads

  1. Need to download Google Account Manager on BlackBerry Q10. Any help?
    By ravi fernando in forum Android Apps (Amazon Store & APK Files)
    Replies: 6
    Last Post: 01-23-18, 02:05 PM
  2. Replies: 49
    Last Post: 06-04-16, 10:49 PM
  3. Why is Viber on my BlackBerry Passport not opening?
    By CrackBerry Question in forum BlackBerry OS Apps
    Replies: 8
    Last Post: 06-04-16, 07:14 AM
  4. rotation lock problem
    By sauki321 in forum BlackBerry Z3
    Replies: 2
    Last Post: 06-03-16, 07:11 AM
  5. help BlackBerry z30
    By CrackBerry Question in forum Ask a Question
    Replies: 3
    Last Post: 06-03-16, 02:22 AM
LINK TO POST COPIED TO CLIPBOARD