1. Riana Ryan's Avatar
    Just got my BlackBerry Passport, don't have pc to Transfer all info, so doing it via SD card, the passport went dead now can't get it back on any advice

    Posted via CB10
    12-28-15 07:59 AM
  2. Lusitano17's Avatar
    Is your PP new or used?
    Was PP fully charged prior to SD transfer?

    What response do you get when device is plugged in with wall charger provided?

    Posted via CB10
    12-28-15 10:09 AM
  3. Riana Ryan's Avatar
    Brandnew passport, have not inserted SD card yet, the passport went on but now it will not, get black screen with BlackBerry logo then nothing

    Posted via CB10
    12-28-15 10:48 AM
  4. Lusitano17's Avatar
    PC connection would be helpful to see if device recognized.
    Plug PP in to wall with wall charger provided and try a reboot...hold power button down until red light flashes and boot screen appears.

    If it fails to restart or provide a charge signal I would consider returning device, but prior to doing so try to find a PC with BlackBerry link on it to confirm device recognition.

    Posted via CB10
    12-28-15 10:59 AM

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