1. leighalligan's Avatar
    I'm having a problem now iv bought a new laptop running windows 8.1. Every time I try try a back up my BlackBerry classic vis USB cableit try's to connect for 2 mins or so then says 'Back up un successful'

    Posted via CB10
    05-27-15 10:43 PM
  2. jaydee5799's Avatar
    i sometimes have to try three or four times to get my 8.1 to connect. Maybe uninstall Link? use CCleaner to remove cache. Then install again and re-try the cabling and backup?
    05-28-15 08:18 AM
  3. Dunt Dunt Dunt's Avatar
    LINK works most times on my Windows 8.1 and Windows 10 machines.

    But I have had so many issues with LINK over the last two years. Just make sure you have downloaded the latest version. Remove the existing installation and the reboot. Reinstall and see how it works, with maybe a reboot thrown in.

    I had an HP printer that interfered once....
    05-28-15 08:24 AM
  4. ZF_23's Avatar
    Are u seriously problem??? Try Windows 7!!!
    05-28-15 08:41 AM
  5. modbro's Avatar
    I had issues with link also and when I turned off the option for the SD Card Mass Storage everything worked fine. Now when I need to back up I just turn it off, run the USB backup and then turn it back on when finished. Passport running OS 10.3.1.1779
    05-28-15 08:50 AM
  6. leighalligan's Avatar
    Yeah tried all of the above, it's a brand new laptop. Always works fine on windows 7

    Posted via CB10
    05-29-15 05:54 AM
  7. leighalligan's Avatar
    Still no luck


    Posted via CB10
    05-29-15 05:55 AM
  8. rthonpm's Avatar
    Are u seriously problem??? Try Windows 7!!!
    This isn't a possibility for all devices, especially for UEFI devices with no legacy boot options, since Windows 7 takes a little work install on a pure UEFI system.

    I have noticed that often Link seems to have issues with USB 3 ports, if possible make sure your chipset and USB 3 drivers are at their most recent versions. If possible, also use the updates from the OEM as opposed to the generic ones available through Windows Update. Often, manufacturers will made changes to their own drivers to better work with their OEM images, or with their branded motherboards.
    Dunt Dunt Dunt likes this.
    05-29-15 10:21 AM

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