1. CrackBerry Question's Avatar
    I plugged in the device to my desktop using the USB cable as per usual, and the password request came up and was entered - but Link says the device is not connected. I tried to reboot the computer and the phone but nothing worked. Suggestions?
    10-31-16 11:17 AM
  2. Bla1ze's Avatar
    Uninstall Link and then reinstall Link. Also keep in mind, if you're on Windows 10, Link is not officially supported so you may run into issues, though there's usually a workaround.
  3. Bla1ze's Avatar
    Uninstall Link and then reinstall Link. Also keep in mind, if you're on Windows 10, Link is not officially supported so you may run into issues, though there's usually a workaround.
    10-31-16 11:21 AM
  4. UNH_Alum_In_CT's Avatar
    I reinstalled Link and it recognizes my Passport, but says the connection is via WiFi rather than the USB port so a backup is not allowed. The Passport is charging so the cable and ports appear to be working. I'm on Windows 7 so no issue that you mentioned.
    04-22-17 04:43 PM
  5. Rico4you's Avatar
    Hello turn off WiFi on your Passport and connect via USB cable to laptop. When Link launches see if connected.

    Posted via CB10
    04-23-17 01:41 AM

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