1. Giulioalbania93's Avatar
    Guys I need help,

    I want to back up all my data and do a factory reset to my BlackBerry z30 but the BlackBerry link shows: Disconnect your device from your computer and complete the Setup app on your device. When complete reconnect your device.
    What should I check? Or do? BlackBerry id is ok, also BlackBerry world and BBM. I do have playstore installed.
    In the attach a photo.
    Blackberry link-img_20161107_111946.jpg
    Blackberry link-img_20161107_112646.png

    Posted via CB10
    11-07-16 04:27 AM
  2. shorski's Avatar
    If your pc is on Windows 10, then sorry, BlackBerry Link no longer works on recent windows 10 updates.
    Also, I learnt it no longer works on Mac pcs.
    11-07-16 04:36 AM
  3. Giulioalbania93's Avatar
    No the pic is from Windows 7 so is not that.

    Posted via CB10
    11-07-16 04:38 AM
  4. shorski's Avatar
    From the screenshot, it shows you are not signed in with your blackberry id on link. Sign in and reconnect your device
    11-07-16 10:53 AM
  5. paul44's Avatar
    Also need help in this field please.....
    Using Windows 10, trying to back up my Z30 even though I'm already logged in with my BlackBerry ID on my Z30 and BlackBerry Link.
    Attempt to back up but this keeps on popping up!!!
    Blackberry link-img_20161106_185249.jpg

    Posted via CB10
    11-07-16 11:05 AM

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