1. m-kasper's Avatar
    Hi kind people

    MY BB Keyone suddenly stop working, It lost mobile network connection. Wifi works just fine but I cant make phone calls. When I insert sim card it reads the carrier name but can't receive network signal. It says no service and instead of signal strength shows empty three angle. In network settings tab when I disable >network>choose automatically (turned off) and I try to choose manual from network tab it says Error while searching for networks.

    Any ideas what could go wrong and how to fix this issue?


    As I'm a new user I may miss some topic discussed about this issue and please redirect me to correct link.

    Thanks in advance
    08-13-19 03:59 AM
  2. Dunt Dunt Dunt's Avatar
    So the phone has been working just fine on you network all along? You have confirmed the phones bands and your network bands match.

    I'd get a new SIM card. See if you carrier has any suggestions.

    That doesn't fix it, I'd do a Factory Reset.

    Next, as a new users... I hope it was under warranty.
    08-13-19 07:43 AM
  3. the_boon's Avatar
    Since you have a dual SIM model, you can also try putting the SIM in the another slot and see if that works... but I'm guessing you already tried that?
    08-14-19 01:39 PM

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