1. ebezie75's Avatar
    Battery died, I plugged it in to recharge, but it wouldn't open, so I did a hard restart (volume up and down keys pressed with the power key) and it just gets stuck going through the circle/square/triangle animation... Multiple restarts with power key (30 seconds, and hard restarts, have not made any improvements.
    Anyone have a suggestion?
    09-30-20 06:34 PM
  2. conite's Avatar
    Battery died, I plugged it in to recharge, but it wouldn't open, so I did a hard restart (volume up and down keys pressed with the power key) and it just gets stuck going through the circle/square/triangle animation... Multiple restarts with power key (30 seconds, and hard restarts, have not made any improvements.
    Anyone have a suggestion?
    You'll have to run an autoloader.

    If you have a device password, you will unfortunately have to use the wipe option.

    /blackberry-key2-f472/key2-acq160-autoloader-may-2020-patch-1185582/
    09-30-20 08:57 PM
  3. ebezie75's Avatar
    Hi Conite, I honesty thank you for the time you take to answer peoples questions. I have downloaded the link you provided and "InstallBlackBerryUSBDrivers.pkg".
    This entire process is totally new for me... What do I do next?
    I have no idea how to autoload.
    10-01-20 04:25 PM
  4. conite's Avatar
    Hi Conite, I honesty thank you for the time you take to answer peoples questions. I have downloaded the link you provided and "InstallBlackBerryUSBDrivers.pkg".
    This entire process is totally new for me... What do I do next?
    I have no idea how to autoload.
    Instructions are in the autoloader thread. Ask there if you are having trouble. Happy to help.
    10-01-20 06:14 PM

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