1. lecio72's Avatar
    My mobile BLACKBERRY PASSPORT always indicates I only have one attempt to insert the password and then it blocks for 15 minutes.
    I changed the password seemingly successfully many times but it doesn't work.

    I followed the procedure both through the mobile itself and on the laptop and the result is always the same. If I enter the ID area through the laptop it seems ok.

    I digit the new password on the mobile but the system deletes it and then again says that there has been too many accesses and blocks for 15 minutes.

    Is there anybody who can help me?
    07-01-17 05:35 PM
  2. jafobabe's Avatar
    Turn off the Passport and let it sit for 20 minutes. Power it on and let it sit for a few minutes to settle, then enter your active BBID and password. Hopefully this will help.

    It's like adding or deleting some software to your computer, and rebooting before you use it, as you did change your BBID password on your phone.
    Last edited by jafobabe; 07-01-17 at 09:34 PM.
    07-01-17 09:24 PM

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