1. muhdabdoul's Avatar
    I deleted my former BlackBerry ID with the same email, created another one using the former email, now I'm trying to log in but can't, each time I type the password, it disappear, guys! Any help?

    Posted via CB10
    03-30-16 01:56 PM
  2. Lusitano17's Avatar
    Follow the instructions in the support bulletin.

    http://support.blackberry.com/kb/art...mber=000028060

    ...and remember to disassociate your device from the original BBid.
    You may need to login to BBprotect to complete that.

    Sine stercore tauri
    03-30-16 02:04 PM
  3. muhdabdoul's Avatar
    Each time I type my password, it disappears, instead of allowing me access

    Posted via CB10
    03-30-16 04:05 PM
  4. Lusitano17's Avatar
    If you are trying to access from your device try to do so from a PC or vice versa.

    Sine stercore tauri
    03-30-16 05:13 PM
  5. muhdabdoul's Avatar
    If you are trying to access from your device try to do so from a PC or vice versa.

    Sine stercore tauri
    I open up BBM, and there's this notification asking for my BlackBerry ID password, I insert it, and nothing happens

    Posted via CB10
    03-30-16 05:31 PM
  6. Lusitano17's Avatar
    Ignore your BBM for the moment.

    Try and login to BlackBerry Protect with your current BBID and password.

    https://blackberryid.blackberry.com/...&locale=ZW4%3D

    If you are unable to do so reset your password as directed in link below.

    http://support.blackberry.com/kb/art...mber=000028685

    Sine stercore tauri
    03-30-16 05:53 PM
  7. muhdabdoul's Avatar
    Ignore your BBM for the moment.

    Try and login to BlackBerry Protect with your current BBID and password.

    https://blackberryid.blackberry.com/...&locale=ZW4%3D

    If you are unable to do so reset your password as directed in link below.

    http://support.blackberry.com/kb/art...mber=000028685

    Sine stercore tauri
    I've tried resetting my password so many times I still get the same ****, I type my password and it's the same, nothing happens, I even logged into my BlackBerry Protect profile and there's no device associated with it, I really don't know what else to try

    Posted via CB10
    03-31-16 12:36 AM
  8. Lusitano17's Avatar
    I've tried resetting my password so many times I still get the same ****, I type my password and it's the same, nothing happens, I even logged into my BlackBerry Protect profile and there's no device associated with it, I really don't know what else to try

    Posted via CB10
    If you have logged in to BlackBerry Protect that indicates your password and BBID has not changed.

    On your device you need to go in to Settings..BlackBerry id and reassociate your BBID and password with your phone.

    It doesn't appear that you were successful on your first attempt.
    Sine stercore tauri
    03-31-16 01:20 AM
  9. muhdabdoul's Avatar
    If you have logged in to BlackBerry Protect that indicates your password and BBID has not changed.

    On your device you need to go in to Settings..BlackBerry id and reassociate your BBID and password with your phone.

    It doesn't appear that you were successful on your first attempt.
    Sine stercore tauri
    The phone isn't accepting my password, nothing happens when I type the password

    Posted via CB10
    03-31-16 03:27 AM

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