1. CrackBerry Question's Avatar
    I am now on 7/10 tries. No one has or had access to the device. After try 5 it said type "blackberry" which I did, then again tried password which it did not take (try 6). Any suggestions on what to do?
    10-25-16 09:35 PM
  2. Lusitano17's Avatar
    Unfortunately not much....if it won't recognize what you've entered as the correct device password it will initiate your security wipe after the 10th incorrect entry.

    Before proceeding you may want to try and login to your BBID online in order to confirm that the username and BBid password are indeed correctly recognized.

    If you are able to login to your bbid then access BBprotect and under device management you may be able to "lock" your phone and create a new password. This can only be done however if your "original"password entry is recognized by BBprotect .

    If that is successful you can then try entering your new password directly on the phone. Apart from that you are likely facing a wipe with loss of data.

    No intent in coming across as condescending BUT make sure you haven't confused your device password with your BBid password....stuff happens.
    Good luck!

    Posted via CB10
    10-25-16 11:30 PM

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