1. CrackBerry Question's Avatar
    I am now on 7/10 tries. No one has or had access to the device. After try 5 it said type "blackberry" which I did, then again tried password which it did not take (try 6). Any suggestions on what to do?
    10-25-16 10:35 PM
  2. Lusitano17's Avatar
    Unfortunately not much....if it won't recognize what you've entered as the correct device password it will initiate your security wipe after the 10th incorrect entry.

    Before proceeding you may want to try and login to your BBID online in order to confirm that the username and BBid password are indeed correctly recognized.

    If you are able to login to your bbid then access BBprotect and under device management you may be able to "lock" your phone and create a new password. This can only be done however if your "original"password entry is recognized by BBprotect .

    If that is successful you can then try entering your new password directly on the phone. Apart from that you are likely facing a wipe with loss of data.

    No intent in coming across as condescending BUT make sure you haven't confused your device password with your BBid password....stuff happens.
    Good luck!

    Posted via CB10
    10-26-16 12:30 AM

Similar Threads

  1. how is BlackBerry with android updates and upgrades ?
    By snowboarders in forum BlackBerry DTEK60
    Replies: 12
    Last Post: 10-28-16, 10:42 AM
  2. Not charging after update
    By Grimgrak in forum BlackBerry DTEK50
    Replies: 4
    Last Post: 10-27-16, 01:55 AM
  3. Will DTek 50 cases fit the new 60?
    By CrackBerry Question in forum Ask a Question
    Replies: 3
    Last Post: 10-26-16, 09:16 AM
  4. Blackberry Mercury
    By KLR200468 in forum General BlackBerry Discussion
    Replies: 1
    Last Post: 10-25-16, 07:22 PM
  5. BlackBerry Passport Owners
    By Haruna Babaji Umar in forum BlackBerry Passport
    Replies: 1
    Last Post: 10-25-16, 05:01 PM