1. FaganEFC's Avatar

    I got a BB Bold 9700 off Ebay the other day and it seemed alright, but when I downloaded whatsapp, the problems started to occur.
    Something about an IT Policy and split pipes. I've done the normal routine fixes like firewall etc and nothing has fixed it. So I factory reset the Blackberry, only for it to firstly not get past the whatsapp
    verifying number stage at all, and now not even recognise the sim card.

    Any help?

    07-24-14 01:12 PM
  2. scullcy's Avatar
    Did you reset the device via Desktop Manager?
    07-24-14 01:19 PM
  3. FaganEFC's Avatar
    No, via the phone itself.
    07-24-14 01:19 PM
  4. scullcy's Avatar
    You can delete the IT Policy with the help of the DM. Go to the "?" -> Support-Ressources -> Support Tools -> Reset to factory

    I only know the way on the german version, maybe it not the correct translation...
    07-24-14 01:24 PM
  5. NamelessStar's Avatar
    only way to remove an IT policy is to follow this document below:
    KB14202-How to remove an IT policy from a BlackBerry smartphone

    used to do this on a daily basis for users when i worked for BlackBerry
    07-24-14 01:27 PM
  6. FaganEFC's Avatar
    I'll give it a go mate. Cheers!
    07-24-14 01:27 PM
  7. NamelessStar's Avatar
    seems the article i gave is for admins... the other user article i cant find... but to do this you need to open command prompt... once open browse to directory below and follow my command

    C:\Program Files (x86)\Common Files\Research in Motion\AppLoader
    C:\Program Files\Common Files\Research in Motion\AppLoader

    command once the path has been followed is loader.exe /resettofactory

    this is the 1 and only command to remove it policies.

    EDIT: found article http://btsc.webapps.blackberry.com/b...ListHelperImpl
    07-24-14 01:32 PM
  8. scullcy's Avatar
    Method 4 from your article:
    "Perform a factory reset on the BlackBerry smartphone using BlackBerry Desktop Software. For more information on performing a factory reset, please see KB18998."

    07-24-14 01:33 PM
  9. FaganEFC's Avatar
    All fixed. Thanks.
    07-24-14 01:39 PM
  10. NamelessStar's Avatar
    glad it worked
    07-24-14 01:40 PM
  11. Denise in Los Angeles's Avatar
    All fixed. Thanks.
    Glad that you got it resolved. For anyone else needing the steps to remove the IT policy using BB Desktop Manager 6.1, follow instructions from this thread:
    07-24-14 01:43 PM

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