1. CrackBerry Question's Avatar
    Im having problems with my blackberry 10 OS. I have normal mode on but my ringtone is disabled. All the other alerts are ok, only when people call i hear no sound. I don't know how to fix it because is my first time using blackberry.I haven't done any update to this phone. Please, provide me detailed information if you know how to solve it because im new blackberry user
    02-03-17 01:33 PM
  2. JuiciPatties's Avatar
    Did you override the profile default setting? Go into settings, notifications and go into the profile you are using and check what has been selected (or deselected). In order to get to settings, use the "two finger" swipe down from the top.
    02-03-17 02:01 PM
  3. Dunt Dunt Dunt's Avatar
    Try Notifications -> Normal -> Customize ringtones notification -> Turn sound and vibrate ON.
    02-03-17 02:02 PM

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