1. Tejpal Singh2's Avatar
    Am have BlackBerry z10 STL 100
    When I am calling someone and put it on my ear my phone screen not turning off I just wanted to know that's hardware problem of and software issue

    Posted via CB10
    04-04-15 04:58 AM
  2. helalzone's Avatar
    Have a battery pull and see if it works!
    If not then security wipe your phone

    Posted via CB10
    04-04-15 06:03 AM
  3. pharandemahesh's Avatar
    It's called proximity sensor, use BlackBerry virtual expert app from BlackBerry world to test (sensor test-> proximity sensor) if it works fine.

    If it works fine on bbve app its sw problem or else its a hardware problem.
    04-04-15 08:09 AM

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