1. soleilchocolat's Avatar
    2 problems: what I see on the screen is always moving....sometimes I can't read or touch it . In another word, the image jumps.
    The second problem: when I write, what I write erase while I write....impossible to write a message!!!!!
    (I closed all my apps) Thanks a lot for your answers.
    Agnès (french woman)
    10-28-19 04:38 AM
  2. conite's Avatar
    2 problems: what I see on the screen is always moving....sometimes I can't read or touch it . In another word, the image jumps.
    The second problem: when I write, what I write erase while I write....impossible to write a message!!!!!
    (I closed all my apps) Thanks a lot for your answers.
    Agnès (french woman)
    Hold down the power button for 32 seconds.

    If that doesn't clear up the problem, do a factory reset.

    If that doesn't clear up the problem, is sounds like you have a hardware failure. Send for repair.
    10-28-19 10:33 AM

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