[CrackBerry Question]

Tried to upgrade BES 10.2.4 to BES 10.2.8. Everything went well except for UDS upgrade. I get the error:

#01>[10000] (11/02 14:46:30.915):{0x2D7C} CCertificateWrapper::ParseCertificate: Caught an exception.
<#03>[30000] (11/02 14:46:30.915):{0x2D7C} CCertificateWrapper::ParseCertificate executed, result is [486001]
<#01>[10000] (11/02 14:46:30.915):{0x2D7C} CUbitexxBWCNDataCon::Apply failed to apply SSL certificate with code [398009].
<#01>[10000] (11/02 14:46:30.915):{0x2D7C} CDataContainer:oApplyImpl: UbitexxBWCNDataCon failed to apply. Result: 398009.
<#01>[10000] (11/02 14:46:30.915):{0x2D7C} CProduct:oApply: Failed to apply [UbitexxBWCNDataCon]
<#01>[10000] (11/02 14:46:30.915):{0x2D7C} [CUbitexxBWCNDataCon::Apply]: Failed to apply SSL certificate with code
<#01>[10000] (11/02 14:46:30.915):{0x2D7C} CInstallStepSeq::ApplyProduct: Apply product failed, asking user to retry
<#03>[30000] (11/02 14:46:35.223):{0x2D7C} CInstallStepSeq::ApplyProduct: User elected to cancel, exiting install
<#01>[10000] (11/02 14:46:35.223):{0x2D7C} Script file section not defined for ID [2206]
<#03>[30000] (11/02 14:46:35.223):{0x2D7C} Step ApplyProduct failed
<#01>[10000] (11/02 14:46:35.223):{0x2D7C} [CInstallStepSeq::ApplyProduct]: Product application failed.

[zocster]

"Unable to get user details" error message after clicking on a user in the Universal Device Service Administration Console may be check this support article?