BBM video does not function

Hi BlackBerry folks, I'm new to this BB world. I borrowed the phone from a friend who had a Blackberry z10 and used it for a while. I fell in love with it that I got a new one in less than an hour. I tried to connect with him through the video chat, but could not. I got an error saying 'connecting to BBM service. Please wait and try again later'. I tried to fix this by reading a couple of blogs, but unfortunately I couldn't. We both live in UAE and use the same WiFi. Kindly help us since both of us are facing the same issue.

Posted via CB10

I think you need to be on BB10.3 OS to be able to access BBM video chat. Check and let us know what exactly version of the OS is on your phone.

Thought it was blocked in the UAE.

@nolimits you don't need 10.3, video chat has been there since 10.0 and even before that on the playbook.

OP it seems like maybe it is blocked in UAE, call your Carrier and ask.