1. annelisag@gmail.com's Avatar
    I recently purchased a bbm sticker pack, my money was deducted but two days laters an I still don't have it, no access nor can I send them, my money is taken but no sticker access!
    08-14-15 01:05 PM
  2. DaFoxGrey's Avatar
    I recently purchased a bbm sticker pack, my money was deducted but two days laters an I still don't have it, no access nor can I send them, my money is taken but no sticker access!
    Double check with your payment service (bank, credit card, PayPal) to see if the transaction is listed as Pending or Completed (not going by what it says in BBM Shop)
    If it is Pending, then you just need to wait until it has completed.
    If it is Completed, then try this:
    • Open BBM, go to the Shop.
    • Tap the three dots in the lower right and choose Restore.

    This causes the BBM shop to refresh and re-sync all your purchases.
    This may take some time, best to just leave it alone for an hour.
    Then check to see if the sticker pack shows up on your list.

    If it still doesn't, you may have hit a glitch. I had one sticker pack hang for about a week before it finally showed up on my list.
    Just keep trying a couple times a day with the refresh.

    If you do wish to give up and request a refund, follow the link in the confirmation email you received from the sticker purchase or via:
    https://consumersupport.webapps.blac...berrycommerce/

    Also see:
    http://forums.crackberry.com/blackbe...ilure-1031749/
    Last edited by DaFoxGrey; 08-14-15 at 05:09 PM.
    raino likes this.
    08-14-15 02:47 PM

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