1. reetammitra2904's Avatar
    I have upgraded my z10 to 10.3.1. I have updated my BBM from blackberry world. But I am unable to see the voice/video calling icon in BBM. Is anybody else facing the same problem and does anybody know the solution to it?

    Posted via CB10
    02-21-15 02:11 PM
  2. anon(9208252)'s Avatar
    Try doing a couple of hard resets, its always good after a update.

    holding the volume buttons up and down in until you see the loading circle.
    02-21-15 02:28 PM
  3. reetammitra2904's Avatar
    Nope still cant see the icon

    Posted via CB10
    02-21-15 02:35 PM
  4. anon(9208252)'s Avatar
    And its not in the top right corner when your in a contact
    02-21-15 02:40 PM
  5. moegh's Avatar
    Let someone call you maybe helps

    CB10 - Q10
    02-21-15 02:43 PM
  6. reetammitra2904's Avatar

    Posted via CB10
    02-21-15 02:59 PM
  7. anon(9208252)'s Avatar
    swipe down grom the top to make sure its turned on in settings.
    02-21-15 03:07 PM
  8. reetammitra2904's Avatar
    I cant see any setting to enable voice/video call

    Posted via CB10
    02-21-15 03:09 PM
  9. Blackberry-Prince's Avatar
    It depends on your carrier. Where do you live? Bbm voice or video is not available in the UAE. :/

    Posted via CB10
    02-21-15 03:21 PM
  10. chgaida's Avatar
    No voice call on my Passport, running, too. T-Mobile Germany.

    Posted via CB10
    02-21-15 06:10 PM
  11. reetammitra2904's Avatar
    I am connected to my wi fi. The call option was there when my z10 had BlackBerry 10.2 but after upgrading to 10.3 it isnt visible.

    Posted via CB10
    02-22-15 12:29 AM
  12. BB SKI's Avatar
    A restart fixed it for me.
    02-22-15 08:10 PM
  13. kja123's Avatar
    Try to install this fix:


    A classic post via CB10 app
    03-04-15 06:19 PM

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