1. Zolraya zool Khibri's Avatar
    Hi, i'm newcomer for BB.

    I cant connect to BBM. I ask my friend to assist with this problem(he use z10) and the result still the same.

    I'm use Passport. Just buy 5 days ago.

    Your help will help me better. 1 billion thanks.
    BBM not connected-img_20150114_113810.png
    BBM not connected-img_20150114_113150.png
    BBM not connected-img_20150114_113038.png

    Posted via CB10
    01-13-15 09:49 PM
  2. diegonei's Avatar
    Do you have an active data plan? Do you have data enabled? Does it work if you disable the carrier network and jump to WiFi?
    01-13-15 10:10 PM
  3. Zolraya zool Khibri's Avatar
    Yes, I have data plan.

    And already with wifi, but the result still the same..

    Any idea?

    Posted via CB10
    01-13-15 11:18 PM
  4. Umaima_B_Dia's Avatar
    What is the error that is displayed?
    01-13-15 11:25 PM
  5. Zolraya zool Khibri's Avatar
    BBM not connected-img_20150113_150818.png

    Posted via CB10
    01-14-15 12:51 AM
  6. Zolraya zool Khibri's Avatar
    Even server always down.. since last friday..
    BBM not connected-img_20150114_145336.png

    Posted via CB10
    01-14-15 12:54 AM
  7. kenzo_44's Avatar
    Have you tried restarting your phone...

    Check in BlackBerry World if an update for BBM is available?

    Posted via CB10
    01-14-15 01:00 AM
  8. Zolraya zool Khibri's Avatar
    I've many times hard restart on my phone.

    I've already update on Bworld.

    Hmm.. does passport need to use BIS?

    Posted via CB10
    01-14-15 02:45 AM
  9. Zolraya zool Khibri's Avatar
    BBM not connected-img_20150114_164826.png

    Posted via CB10
    01-14-15 02:49 AM
  10. Umaima_B_Dia's Avatar
    I think your issue will get more exposure if it is moved to BlackBerry Passport maybe and you will get a solution. You could request a mod to do that. PM them from Desktop mode in CB website.

    I had this issue when I purchased my device initially, but it connected automatically after two to three days (weird), but then again that was in October 2013 :|
    01-14-15 03:00 AM
  11. Zolraya zool Khibri's Avatar
    Do you mean use browser? Can put url link here?

    Thanks

    Posted via CB10
    01-14-15 03:36 AM
  12. Zolraya zool Khibri's Avatar
    I've search already and there is no Passport room yet. Zzzz

    Posted via CB10
    01-14-15 03:42 AM
  13. Zolraya zool Khibri's Avatar
    Problem solve.

    I do wipe it by myself.



    Posted via CB10
    01-14-15 08:00 AM

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