1. younessBHm's Avatar
    Hi. I had this issue with my BBM app, it's was working all great, but now I can't send or receive any message unless I connect it to a wi-fi network. Otherwise I keep having the 'clock' logo, does anyone have a clue about this please.
    P-s : I have a 3g data, and BBM used to work perfectly.

    Posted via CB10
    08-02-14 06:10 PM
  2. Rameez Moiz's Avatar
    Which phone do you have?.

    Q10SQN100-5/10.2.1.3247
    08-02-14 06:16 PM
  3. younessBHm's Avatar
    A BlackBerry z10

    Posted via CB10
    08-02-14 06:25 PM
  4. Rameez Moiz's Avatar
    Check if the the data services is enabled.
    BBM 'no wifi'-img_20140803_042708.png

    Q10SQN100-5/10.2.1.3247
    08-02-14 06:27 PM
  5. younessBHm's Avatar
    It is,it was all working good, and a morning no more BBM without wi-fi that's so weird

    Posted via CB10
    08-02-14 06:44 PM
  6. younessBHm's Avatar
    Still got the red clock 'message pending'

    Posted via CB10
    08-03-14 06:14 AM
  7. alicepattinson's Avatar
    I always connect to wifi for BBM since my plan stopped.
    08-03-14 06:20 AM
  8. robsteve's Avatar
    Call your carrier and make sure your account is setup correctly. Some carriers still need to provision the account for BlackBerry service, even for BB10.

    Posted via CB10
    08-03-14 06:30 AM
  9. spyeagle's Avatar
    Call your carrier and make sure your account is setup correctly. Some carriers still need to provision the account for BlackBerry service, even for BB10.

    Posted via CB10
    Actually that is incorrect, any data plan should work unless the carrier is blocking BBM purposely.


    Posted via CB10
    08-03-14 07:02 AM
  10. younessBHm's Avatar
    It used to work properly before. I still don't understand why it stopped just like that...I didn't change anything I'm my settings.now it's just on wi-fi that I can use Bbm

    Posted via CB10
    08-03-14 07:47 AM
  11. robsteve's Avatar
    Actually that is incorrect, any data plan should work unless the carrier is blocking BBM purposely.


    Posted via CB10
    That is correct, though the carrier may not be blocking because they want a BlackBerry plan on the account. For Canada, there is no price difference. In other regions there is.

    For example, our Bell account shows BlackBerry provisioning on the account. Our Rogers account doesn't. Now that we can change out APN, I think you can side step the issue by using the same APN as BlackBerry devices.




    Posted via CB10
    08-03-14 05:23 PM
  12. younessBHm's Avatar
    How do I setup the apn? Please

    Posted via CB10
    08-03-14 07:50 PM
  13. spyeagle's Avatar
    That is correct, though the carrier may not be blocking because they want a BlackBerry plan on the account. For Canada, there is no price difference. In other regions there is.

    For example, our Bell account shows BlackBerry provisioning on the account. Our Rogers account doesn't. Now that we can change out APN, I think you can side step the issue by using the same APN as BlackBerry devices.




    Posted via CB10
    Robsteve, I'm not trying to start an arguement here, but I work in the BlackBerry NOC in Waterloo and while I am not an official representitive of BlackBerry and opinions are my own, I know for a fact that BB10 Provisioning no longer exists. Any data plan should work unless the carrier is specifically blocking the BBM connection, or there is some other issue.

    OP if you would like to PM me your PIN I can check if there is anything on the BlackBerry side that would be preventing this from working.
    08-03-14 08:03 PM
  14. younessBHm's Avatar
    My pin: 2ABBD299 thank you very much

    Posted via CB10
    08-03-14 08:22 PM

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