1. avi369's Avatar
    I've been using Z3 since a couple of months and started facing this particular issue for the past 3 days. The battery was not even lasting half a day and the phone is heating up like hell. I've noticed that BBM is using an abnormal amount of processing power and truly speaking I've never used BBM since I bought the phone. I haven't side loaded any android apps and using the os that came with the phone. BTW my OS version is 10.2.1.2977.
    BBM draining battery even without any use on BlackBerry 10-img_20141015_000202.png
    BBM draining battery even without any use on BlackBerry 10-img_20141015_000221.png
    BBM draining battery even without any use on BlackBerry 10-img_20141015_000336.png

    Posted via CB10
    IamMilesValdez likes this.
    10-14-14 02:04 PM
  2. middbrew's Avatar
    That is odd. If you haven't used BBM it should show it as idle. What OS are you using and what version of BBM do you have installed? It's a little extreme, but you could try loading the OS again. If you do decide to do that backup everything, perform a security wipe, load the OS, then only add back your contacts, pictures, messages, and stuff like that. Don't add the old settings.

    Posted via CB10
    10-14-14 03:11 PM
  3. zanellired's Avatar
    My battery was drained in about 3 hours and the culprit was BBM. Similar photos to the ones posted here - with BBM using over 50% of battery, CPU, etc. And I haven't used it today at all. Also the battery/back of my phone was very hot.
    10-19-14 08:59 PM
  4. AnimalPak200's Avatar
    Restart your device holding down the up and down volume keys until the screen turns off. I think that works on the Z3.

    Posted via CB10
    10-19-14 10:04 PM

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