BBID Error: This username is already in use.

I picked up a used Q10. I'm trying to switch the BlackBerry ID over to my information.
I went to settings -> BlackBerry ID then I replaced the old owners information with my own.
The next step was to confirm this action by entering the password for the former owners BBID. I did this.
Then during the next step, I received an error saying "This username is already in use. Enter a different username."...meaning there is a problem with my email address that i'm trying to sign in with.

My BBID is currently signed in on my Passport, and on my Classic, since I use both. Is 3 devices too many?

Posted via CB10

Did you wipe the phone first? In Order to set up the phone as new you need to wipe the phone

I did use an autoloader to wipe it.
But maybe i'll try the security wipe too.

Thanks

Posted via CB10

Originally Posted by undefinederror

I did use an autoloader to wipe it.
But maybe i'll try the security wipe too.

Thanks

Posted via CB10

Weird autoloader should did the job same as security wipe, maybe you right 3 device limit?

Hello before you wipe a BB10 device make sure you have disabled BBprotect which can only be disabled with previous BBM id and password.

The security wipe worked. Thanks.

Posted via CB10