[Hassan07]

Hi there
i have a blackberry Q10 which is stuck to error message bberror bb10-0015
i tried to use BB link but it doesn't detect it
i downloaded several autoloaders but it can't connect to bootrom
i tried a liot of things but no point
plz is there anyone can help with this problem ?

[conite]

Hi there
i have a blackberry Q10 which is stuck to error message bberror bb10-0015
i tried to use BB link but it doesn't detect it
i downloaded several autoloaders but it can't connect to bootrom
i tried a liot of things but no point
plz is there anyone can help with this problem ?

Run the autoloader, and reboot the device. It should catch.

[Hassan07]

Run the autoloader, and reboot the device. It should catch.

Thanks for responding
Should i reboot without closing autoloader

[conite]

Thanks for responding
Should i reboot without closing autoloader

Correct. Keep it running.

[Hassan07]

nothing happened, the same error message

[conite]

nothing happened

Keep trying.

I assume you have the USB drivers installed?

[Hassan07]

i have installed bb link so i think the drivers comes with it

[conite]

i have installed bb link so i think the drivers comes with it

Yes.

But try another cable and port.

[Hassan07]

tried but still nothing

[Hassan07]

i tried in another laptop but autoloader shutdown as soon as it starts

[conite]

i tried in another laptop but autoloader shutdown as soon as it starts

Open the command window first and then run the autoloader. See what message comes up.

[Hassan07]

if you mean command prompt i did that but still no result

[Hassan07]

Nothing

[conite]

if you mean command prompt i did that but still no result

So what's the error message?

[Hassan07]

So what's the error message?

BB error/BB10-0015

[conite]

BB error/BB10-0015

Yes I know. I'm asking you what error message comes up when you are running the autoloader in a command window.

[Hassan07]

Yes I know. I'm asking you what error message comes up when you are running the autoloader in a command window.

no message.. it doesn't connect to bootrom

[conite]

no message.. it doesn't connect to bootrom

Keep it running. Reboot device. Give it a few minutes to catch. If it doesn't, reboot again. Repeat.

This WILL work if your usb drivers are installed properly, your usb port is good, and your cable is good.

[Hassan07]

Keep it running. Reboot device. Give it a few minutes to catch. If it doesn't, reboot again. Repeat.

This WILL work if your usb drivers are installed properly, your usb port is good, and your cable is good.

i will try that right now

[Hassan07]

i have a question
the led light.. does this colors has any meaning ?

[brookie229]

i will try that right now

The key here is to make sure those usb drivers are installed AND also try running the autoloader .exe as "administrator".

[Hassan07]

The key here is to make sure those usb drivers are installed AND also try running the autoloader .exe as "administrator".

how can i be sure that usb drivers are installed ?

[Hassan07]

[brookie229]

how can i be sure that usb drivers are installed ?

Try uninstalling your Link and everything BB, reboot your PC and reinstalling Link and drivers. If you plug your Q10 in at that point, you should hear a tone from your PC and see your Q10 drive (internal) and sd card (if you have one) show up under Windows Explorer. If there is nothing even after you have tried different usb ports and a proper BB usb cable, then your device may have a bad motherboard.

[brookie229]

Also you may want to try pressing the power key down OR removing the battery and releasing the power key or reinstalling the battery just as you click the autoloader file. Sometimes it just takes the correct timing of either of those actions to engage or catch the bootloader. I remember once to fix my neighbor's Z10, I had to fiddle with this 4-5 times before the bootloader engaged. In his case, I removed the battery then put it back in while clicking the autoloader. If your red light is "solid" then I believe (could be wrong, however) that your motherboard is toast. If it is blinking you should be able to revive it.