1. CrackBerry Question's Avatar
    Hi. I have a Passport device with software release 10.3.3.2137 . Suddenly, it stopped accessing the internal media storage, blackberry hub not works - cannot open any app or access contact list etc. I tried several solutions, as restart either via sound buttons or via the shut down button and connect the device to blackberry link. Nothing works, bb link cannot take a backup or reload a previous backup reporting: "Your device isn' t associated with a Blackberry ID".
    Is there any thought about taking at least a latest backup of contacts and media, before wiping the device? I believe that wiping will solve the problem, unless there is a problem with the internal storage.
    Thanks a lot !!!
    07-16-19 06:25 AM
  2. Dunt Dunt Dunt's Avatar
    There are some 3rd party apps that will backup some data... depending on if that data is accessible.


    The BBID part... have to confirmed you BBID is active on the phone?
    07-16-19 09:49 AM
  3. TrumpetTiger's Avatar
    Hi. I have a Passport device with software release 10.3.3.2137 . Suddenly, it stopped accessing the internal media storage, blackberry hub not works - cannot open any app or access contact list etc. I tried several solutions, as restart either via sound buttons or via the shut down button and connect the device to blackberry link. Nothing works, bb link cannot take a backup or reload a previous backup reporting: "Your device isn' t associated with a Blackberry ID".
    Is there any thought about taking at least a latest backup of contacts and media, before wiping the device? I believe that wiping will solve the problem, unless there is a problem with the internal storage.
    Thanks a lot !!!
    Ditto DDD on the Blackberry ID question. Ultimate Backup will take backups without a BBID being strictly required, but in order to buy it you need to use a redeem code from Blackberry World at the moment....
    07-17-19 09:31 AM

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