1. Tabatotie's Avatar
    i have a bb10 totally dead and wont power on and i try to detect with pc but cannot detect. please help
    note: my battery is ok
    04-11-17 04:31 AM
  2. Rico4you's Avatar
    Hello what device do you have? How did you confirm your battery is OK? how long has your device not worked? To help we need further information.
    04-11-17 05:21 AM
  3. Heavens1's Avatar
    i have a bb10 totally dead and wont power on and i try to detect with pc but cannot detect. please help
    note: my battery is ok
    Try holding the power down for 32 seconds, that's the equivalent of a battery pull. Time it.

    post back if it works. 😀
    04-11-17 08:36 AM
  4. Dunt Dunt Dunt's Avatar
    There is totally dead.... nothing happens when you plug in the charger or press the power button. (in which case Charger and Battery should be tested - or it probably is time for a new phone)

    Then there is, something is wrong.... LED lights up or screen lights up with an error code. (in which case there may be a solution, like using an Autoloader to reload the OS)

    More details on what you have tried and those results... could help.
    04-11-17 08:42 AM
  5. Tabatotie's Avatar
    blackberry q10. I used to test my battery with a tester and it looks fine. just woke up yesterday morning and I notice my phone is dead.
    04-11-17 09:03 PM
  6. Tabatotie's Avatar
    hi heavens1 I also try this but no luck :-(
    04-11-17 09:04 PM
  7. Tabatotie's Avatar
    hi dunt,
    totally nothing happens with I try to charge or plug in to pc and there is no prompt for new hardware found.
    04-11-17 09:07 PM
  8. semime's Avatar
    hi dunt,
    totally nothing happens with I try to charge or plug in to pc and there is no prompt for new hardware found.
    You say the battery is ok. If it were the charger then you should have power when connecting to the PC. Since you don't, the only common and easily remedied, fix to eliminate is the USB cable/port. Are you able to try using a different USB cable?

    Failing that, it sounds as if Dunt Dunt Dunt's paragraph 1 of post number four is the bitter reality.
    04-12-17 07:23 AM

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