[CrackBerry Question]

My new blackberry Z10 phone's touch screen suddenly stopped responding since two days ago. I had no problem previously. I was charging it after using it to make video call on that day, only for me to pick it up later in the day and noticed that the touch screen buttons were not responding. I have tried rebooting and even removed the battery severally yet it's not working. Please help me. What do I do next?

Thanks

Mary Ekeoma

[Bla1ze]

Not much you can do yourself. Try reloading your OS, though I doubt it will help. If you have insurance or warranty remaining then you can contact your service provider for an exchange.

[Wayne Jonesee]

Hi I damaged my screen on my blackberry z10 so ordered a new one when it came fitted it comes on but when u touch the screen nothing happens so ordered a screen with it fitted to a frame fitted my circuit board to it and I'm having the same problem the touch screen doesn't work when you touch it do you no why