1. Vikas Sharma9's Avatar
    THERE'S AN ISSUE WITH MY BB Z10 PHONE -
    Phone starts & then suddenly while using, the screen shows some lines & freezes then nothing can be used & it goes off & starts again after 15-20mins or sometimes battery needs to be removed.
    This keeps happening throughout the day & making it impossible to use.

    I dont know if this is a Hardware or a Software issue.
    07-20-14 11:52 PM
  2. Carjackd's Avatar
    Lines? When? In specific apps? Browser? What OS?

    Can you take a screen shot of it?

    If this is what I think it is..usually a soft boot will fix it.

    Posted via CB10
    07-20-14 11:56 PM
  3. Carjackd's Avatar
    Sorry I realize you said nothing can be used. Try doing a screen shot

    Posted via CB10
    07-20-14 11:57 PM
  4. Carjackd's Avatar
    FYI...i use to get occasional freezing/lines on my last OS but since the latest update to 10.2.1.3247 that seems to be corrected and there is a leaked version since then

    Posted via CB10
    07-20-14 11:59 PM
  5. Vikas Sharma9's Avatar
    its 10.2.1 and i didn't install new any app, morning when When i open up my phone the screen shows some lines & freezes

    BB Z10 screen shows some lines & freezes-_57.jpg
    07-21-14 12:48 AM
  6. Vikas Sharma9's Avatar
    BB Z10 screen shows some lines & freezes-_57.jpg

    its 10.2.1 and i didn't install new any app, morning when When i open up my phone the screen shows some lines & freezes
    07-21-14 01:30 AM
  7. Andy Wijaya's Avatar
    I assume you've tried restarting. Pressing the power button for 10 sec on STL 100-1 or pressing both the volume up and down at the same time, for 10 in other models. If it isn't resolve, try a battery pull. If it don't work, go plug into the PC, download BlackBerry Link, and try to reload the OS. If it also don't work, I assume it's hardware issue. Is it not wet or something? Lol. If it is hardware, I suggest you to bring it to a service center.
    07-21-14 02:05 AM
  8. Carjackd's Avatar
    its 10.2.1 and i didn't install new any app, morning when When i open up my phone the screen shows some lines & freezes

    Click image for larger version. 

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    I would update to a new version of 10.1 via an auto loader, that big was reported and seems to be resolved in 10.2.1.3247 or higher

    Posted via CB10
    07-22-14 12:43 AM
  9. Carjackd's Avatar
    Posted via CB10
    07-22-14 12:44 AM

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