BB Z10: all data gone - recovery possible?
Hi,
I had massive problems with my applications on my Blackberry Z10 (STL 100-2) after I once used the flight mode. The battery was warm, some apps did not start. I decided to reboot the phone and it was just stuck on the blackberry logo (not the loading circle). I tried everything, pushing the power button for 10 seconds, battery pull, connecting to the PC with USB with and without the battery, loading on the wall charger for one hour, then taking out the battery for a millisecond, while the phone was charging and then putting the battery back and and and. The phone was stuck in the loop. If I tried to shut it off, the LED was red for couple of seconds and then it showed the BlackBerry Logo again, for hours. Then I just left it like that for hours but it got so warm that I did not want to risk the motherboard to melt.
I did not want to factory reset the divice, since I did not have a backup of my stuff. The most important were my Remember app notes.
Finally I decided to do a software update as I actually thought it wouldn't do anything to my data. I visited the BB website and after one hour my phone booted but all data was gone.
I do not know if I removed my data by accident while pressing the power button for too long or whatever or if it was the update. However I really need my Remember App notes (they were not synched mit Evernote or something like that). I also never used an SD Card.
The new Software Version is 10.2.1.2977 (OS 10.2.1.3247). I have already tried it with couple of recovery tools like PC Inspector File Recovery however it did not work since my phone is not recognized as a flash or physical mass storage device. In my computer it is shown as networkaddress so non of the recovery tools is able to access the internal memory. The mass storage mode is by the way only for the inserted sd cards...
Is there a possibily to recover the notes despite the update (or 10 seconds reset)? Please help!!!!
Many prethanks!!!