1. CrackBerry Question's Avatar
    Hello All

    I got an unlock code from At&t directly for my Q10 to unlock my Blackberry yesterday.

    To my surprise the code (16 digit) is not working!!
    I tried punching the first 8 digit of the code to see if it unlocks as i read on the internet in some cases that works, but that too is failing.
    I have never got an bad unlock code from the carrier itself. I am pretty sure that i provided the correct IMEI number and i punched the unlock code correctly.

    Also while submitting the IMEI to At&t i provided the 15 digits of IMEI , but i see (also read on forums ) that the IMEI is now changed to 17 digit , in my case 27 is appeneded to he 15 digits. It might be SVN. My doubt was that , does it affect my unlock code ?
    Can you guys help me in this ? I have still 6 attempts left.

    Many Thanks !
    07-11-14 12:31 AM
  2. blueyestm's Avatar
    You need to contact AT&T because clearly it is the wrong code. The IMEI is 15 digits so I'm not sure where you are looking at yours. It's in settings, About, Hardware
    07-11-14 07:32 AM
  3. anirudhgargi's Avatar
    Finally after talking At&t chat for like 5 times got a working Unlock Code.

    I requested them, they again sent me the very same wrong code , and then third time they sent the right unlock code.

    So all beware ,it can happen with anytime, yes they also can do mistake in generating or procuring a wrong unlock code.

    Finally after many tries of explaining they took like 4 days this time (vs 2 hrs before) to solve my case details and this time they replied with a working code. This code was abosultely different. And it did work.

    So always have this scope in such cases they also can be at fault for giving a wrong unlock code, keep trying with them, they will give the correct code eventually.

    07-19-14 08:00 AM
  4. sedalia066's Avatar
    Glad you got what you needed at last. We gave had the same issue with AT&T in the past with other phones. Now we just pay a third party. Easier on the blood pressure.

    Via CB10. Bits, C000C6078 for links to science and technology posts and world news.
    07-19-14 12:44 PM
  5. raino's Avatar
    Anirudh, did AT&T tell you what they did (i.e. maybe something the customer should ask for) in this situation to get the correct unlock code?
    07-19-14 02:05 PM

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