1. royalc19's Avatar
    Hello

    I have try to open apps on my BB leap but every time I open one a green loading bar appear, which loads and then the app closes. I have tried restarting my phone and not opening any apps for 10 mins which did not work. Is there any way I can fix this problem without reseting the phone.

    Thanks
    dpgo likes this.
    03-26-18 09:55 AM
  2. conite's Avatar
    Is there any way I can fix this problem without reseting the phone.
    Probably not.

    What OS are you on?

    Did you install the Android Runtime patch that was ONLY designed to be run on OS 10.3.2.2876?
    03-26-18 09:58 AM
  3. royalc19's Avatar
    No I didn't install the android runtime patch....my operating system is 10.3.3.1435
    03-26-18 10:00 AM
  4. brookie229's Avatar
    No I didn't install the android runtime patch....my operating system is 10.3.3.1435
    Give the device a hard reset by pressing the power key down for about 12 seconds (if you have not done so already) then leave the device for 10 minutes or so and try the apps again. If no help then you probably need to reload the OS as suggested above.
    dpgo likes this.
    03-26-18 10:16 AM
  5. royalc19's Avatar
    OK thanks.....how would I go about reseting my phone...is it anything to do with an autoloader....also would I loose all my BBM contacts.....thanks
    03-26-18 10:18 AM
  6. conite's Avatar
    No I didn't install the android runtime patch....my operating system is 10.3.3.1435
    I'm afraid you have corruption in your Android Runtime.

    You will have to reload your OS. Do NOT use Link. If you need to backup anything, use Ultimate Backup.
    03-26-18 10:19 AM
  7. royalc19's Avatar
    OK thanks very much for you help and insanely quick replys
    03-26-18 10:20 AM

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