1. RichardC3L's Avatar
    Getting a message that says "Unable to connect to network, tap to open APN settings "
    When I do, I reset to default settings, it used to then work again for a bit, but now nothing.
    I can make and receive calls, can even use my hotspot, but no direct email or web access.

    Any ideas?
    05-10-21 03:30 PM
  2. Dunt Dunt Dunt's Avatar
    What network are you on?

    32 Second Reboot.
    Shutdown, remove SIM, reboot, reinstall SIM.

    Contact Carrier for support or new SIM.
    RichardC3L likes this.
    05-10-21 03:44 PM
  3. RichardC3L's Avatar
    On Telstra, (Australia ) have replaced SIM, reboot, factory reset even, still no good.
    telstra suggest it's a software issue but can't seem to help.
    05-11-21 12:35 AM
  4. SteinwayTransitCorp's Avatar
    On Telstra, (Australia ) have replaced SIM, reboot, factory reset even, still no good.
    telstra suggest it's a software issue but can't seem to help.
    APN Settings >>Network&Internet>>Cellular Networks>>Access Point Names>>enter the settings manually and then turn phone off for at least two minutes. Turn back on, APN setting can be located with you provider on their web site.
    05-11-21 09:19 AM

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