[CrackBerry Question]

So I bring in my Leap to Rogers (its been about 6 months since I purchased-so still under 1 yr warranty) to have repair done on the ear piece speaker-very difficult to hear the other party talking, like everyone is a low talker... They say the turn around time is usually up to 10 business days and that they send to SBE for repair. Has anyone here ever used the repair service through Rogers? Just wondered if they were pretty good at sticking to the 10 day thing. I was given an LG loaner phone (with a $50 deposit)which I will say is obviously a Droid and ......holy crap! BB10 OS is the supreme leader of OS's. Android very unproductive and dysfunctional...I want my Blackberry back=== now!!!!!!