1. Rafidy Aris's Avatar
    Hi Moderator and Crackberry friends.
    I cannot open Amazon Appstore and apps that I've downloaded via it. It just goes darken and stalled once I touched the icon. And I can't deleted it, can I?
    Please advise.
    Rafidy Aris, BlackBerry Z30 user since 2013.

    Posted via CB10
    01-12-16 06:09 AM
  2. DaFoxGrey's Avatar
    Hi Moderator and Crackberry friends.
    I cannot open Amazon Appstore and apps that I've downloaded via it. It just goes darken and stalled once I touched the icon. And I can't deleted it, can I?
    Please advise.
    Rafidy Aris, BlackBerry Z30 user since 2013.

    Posted via CB10
    Have you updated your Z30 to OS10.3.2.2876/SW10.3.2.2836?
    If so, there are known issues with the Android runtime in that build, see posts #33 and #34 here for issues and fix:
    http://forums.crackberry.com/bb10-le...l#post12161343

    Otherwise, try a Soft reset.
    A Soft Reset is the same as a Hard Reset on removable battery devices, the same thing as a Battery Pull.
    To perform a Soft Reset:

    • Press and hold the Volume Up and Down buttons at the same time, you will know if you pressed them at the same time by getting a screen shot saved notice on the screen, continue to hold the buttons down.
    • You will see the screen shot notice, then the screen will turn off, then the word BlackBerry will appear on the screen, and then the device loading animation will begin.
    • As soon as the device loading animation starts, release the buttons.
    • The device will now boot up.

    What this does is deletes all caches, clears running memory, shuts down all apps and services, powers off and then on the device, and generally fixes any issues with caches or buggy apps. It doesn't delete any files, settings, contacts, messages, or apps.
    NOTE: It is normal for the device to be sluggish and glitchy for up to five minutes after it has rebooted from a Hard/Soft Reset, as it is rebuilding all caches and restarting background apps and services, so it is best to just let it sit for five minutes before checking it to see if the issue has been corrected.
    Last edited by DaFoxGrey; 01-12-16 at 08:28 AM.
    01-12-16 08:03 AM
  3. CherokeeMarty's Avatar
    I'm having the same issue. I did a restart on my Passport with no improvement in getting the Amazon Appstore to open. I even got an update for the Appstore that doesn't seem to be able to install. It's like there is no response at all with the Appstore other than a dark screen.
    01-16-16 12:27 PM
  4. misterabrasive's Avatar
    Have you updated your Z30 to OS10.3.2.2876/SW10.3.2.2836?
    If so, there are known issues with the Android runtime in that build, see posts #33 and #34 here for issues and fix:
    http://forums.crackberry.com/bb10-le...l#post12161343

    Otherwise, try a Soft reset.
    A Soft Reset is the same as a Hard Reset on removable battery devices, the same thing as a Battery Pull.
    To perform a Soft Reset:

    • Press and hold the Volume Up and Down buttons at the same time, you will know if you pressed them at the same time by getting a screen shot saved notice on the screen, continue to hold the buttons down.
    • You will see the screen shot notice, then the screen will turn off, then the word BlackBerry will appear on the screen, and then the device loading animation will begin.
    • As soon as the device loading animation starts, release the buttons.
    • The device will now boot up.

    What this does is deletes all caches, clears running memory, shuts down all apps and services, powers off and then on the device, and generally fixes any issues with caches or buggy apps. It doesn't delete any files, settings, contacts, messages, or apps.
    NOTE: It is normal for the device to be sluggish and glitchy for up to five minutes after it has rebooted from a Hard/Soft Reset, as it is rebuilding all caches and restarting background apps and services, so it is best to just let it sit for five minutes before checking it to see if the issue has been corrected.
    Just so you know, when you do the reset you can release the buttons as soon as the screen goes dark. No need to wait for the loading animation. Someone else here provided that little tidbit a while back. Much easier on the fingers, especially if you have a case that covers the buttons.

    Posted from my Verizon Z10 10.3.2.858
    01-16-16 03:25 PM

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