1. Kofi Sakyi's Avatar
    I am not very savy with technology so bare with me.
    I am trying to upgrade to 10.3, however the link I was sent does download to my phone, but I can't open it at all.
    Can anyone help?

    Posted via CB10
    07-25-15 11:39 AM
  2. jaydee5799's Avatar
    the link you were sent? any OS that you are installing yourself needs to be put on your PC and unzipped. Then you need to cable your phone to your PC and install it. You can't install the OS right on your device unless it is an Over the air install from your carrier.
    07-25-15 11:43 AM
  3. Kofi Sakyi's Avatar
    I was sent a link from crackberry to use. I tried downloading that link into my laptop. It worked, however I couldn't open it.
    Tried doing it with blackberry link and it didn't work

    Posted via CB10
    07-25-15 11:54 AM
  4. conite's Avatar
    I was sent a link from crackberry to use. I tried downloading that link into my laptop. It worked, however I couldn't open it.
    Tried doing it with blackberry link and it didn't work

    Posted via CB10
    There are many forms an update can take.

    If you want a clean install which will wipe your phone, you would use an autoloader.

    You need to download it to your PC, unzip it, plug in your phone, and then run it.

    Latest autoloader is here:
    https://drive.bitcasa.com/send/6tMMp...K2KeGnmvMO4WQ/

    Make sure you download the appropriate one for your device. If you have a Z10, be careful, as there are three different versions. Btw, you only the large file.

    Z30STA100-5/10.3.2.2339
    07-25-15 12:06 PM
  5. Kofi Sakyi's Avatar
    So I downloaded it. I found I have stl 100-3 so I got the correct file.
    When I try to open it it asks me for which file to open it with. So it gives me the option for opening from the Web or selecting from a program on my laptop.

    Not sure which file to use to unzip it.

    Posted via CB10
    07-25-15 12:11 PM
  6. Kofi Sakyi's Avatar
    Will try again and see

    Posted via CB10
    07-25-15 12:12 PM
  7. conite's Avatar
    So I downloaded it. I found I have stl 100-3 so I got the correct file.
    When I try to open it it asks me for which file to open it with. So it gives me the option for opening from the Web or selecting from a program on my laptop.

    Not sure which file to use to unzip it.

    Posted via CB10
    Use Winrar, Winzip, or 7zip. Nothing special about it - it's just a zip file.

    Z30STA100-5/10.3.2.2339
    07-25-15 12:15 PM
  8. Luz Pena's Avatar
    Hi, I have z10 stl100-1 software ver 10.3.1.1779. My camera dont start and if it does (rarely) it doesnt focus, would this version help me fix this prob?

    Posted via CB10
    07-25-15 01:01 PM
  9. conite's Avatar
    Hi, I have z10 stl100-1 software ver 10.3.1.1779. My camera dont start and if it does (rarely) it doesnt focus, would this version help me fix this prob?

    Posted via CB10
    Maybe you had a bad install of your existing OS, and therefore installing another may fix the problem.

    Z30STA100-5/10.3.2.2339
    07-25-15 01:24 PM
  10. jaydee5799's Avatar
    Hi, I have z10 stl100-1 software ver 10.3.1.1779. My camera dont start and if it does (rarely) it doesnt focus, would this version help me fix this prob?

    Posted via CB10
    Choose another os and install it. You must have done an OTA and they introduce problems all the time.

    Black is back, baby. Via my Z30
    07-25-15 02:22 PM

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