1. lsuleing's Avatar
    Help!!!! I just update z10-1 with latest os, but I have problems with my pictures gallery

    10.3.2.2836 bugs-img_20160118_091855.png

    Some of my folder appear black, it only appear when I touch it. Those pic still in there.

    10.3.2.2836 bugs-img_20160118_092820.png

    Any idea? I rely most on this phone to do my job. Please help.

    Posted via Z10-1
    01-17-16 07:42 PM
  2. ronfc's Avatar
    Are these photos on your SD card? Try to reinsert it, and also do a reboot.
    01-17-16 07:43 PM
  3. lsuleing's Avatar
    * Second attachment view with file manager

    Posted via Z10-1
    01-17-16 07:46 PM
  4. lsuleing's Avatar
    Yes, from Sdcard. I have tried all...reinsert, reboot, pull out the battery ... I do these several times but the problem still there.

    Posted via Z10-1
    01-17-16 08:01 PM
  5. anuj syal's Avatar
    Reload os..using link

    Posted via CB10
    01-18-16 09:09 AM
  6. lsuleing's Avatar
    Can u please attach the link?

    Posted via Z10-1
    anuj syal likes this.
    01-27-16 06:19 PM
  7. Lusitano17's Avatar
    I believe that Anuj meant reload your OS using BlackBerry LINK on your pc.

    Posted via CB10
    01-28-16 12:06 AM
  8. ssn494's Avatar
    Sometimes moving the pictures (not copying) from sd card to your device memory could solve the issue. Then you can move them back to sd card. This is what worked for me. Hope it works for u too..!

    Posted via CB10
    01-28-16 03:41 AM
  9. anuj syal's Avatar
    lsuleing. i mean open blackberry link on a pc, connect your phone and click on reload os.
    note that a internet connection required to the pc.
    01-28-16 04:07 AM
  10. anuj syal's Avatar
    yes.
    01-28-16 04:08 AM
  11. lsuleing's Avatar
    Thanks for those advices. Unfortunately my z10 is a dead phone now. I'm doing a factory reset....and it is stay at 98% for 2 days. I don't know what to do, so I just pull the battery Out. Then.. this bberror comeout.

    Posted via CB10
    02-11-16 04:35 AM
  12. schumi_xtreme01's Avatar
    Thanks for those advices. Unfortunately my z10 is a dead phone now. I'm doing a factory reset....and it is stay at 98% for 2 days. I don't know what to do, so I just pull the battery Out. Then.. this bberror comeout.

    Posted via CB10
    Reload ur device via BlackBerry link...

    Posted via CB10
    02-11-16 05:35 AM
  13. Lusitano17's Avatar
    . I don't know what to do,

    Posted via CB10
    This has been suggested several times but here are the essentials

    Install BlackBerry Link on your computer.
    Connect phone to computer with USB.
    Open BBLINK
    If your phone is recognized proceed with a Factory reset.
    If it's not recognized and remains frozen do a Hard Reset while phone is connected. Hold power button down until phone reboits...about 20 second hold. This should force a restart and then you can try to reset phone through BBLink


    Posted via CB10
    brookie229 likes this.
    02-11-16 01:41 PM
  14. lsuleing's Avatar
    This has been suggested several times but here are the essentials

    Install BlackBerry Link on your computer.
    Connect phone to computer with USB.
    Open BBLINK
    If your phone is recognized proceed with a Factory reset.
    If it's not recognized and remains frozen do a Hard Reset while phone is connected. Hold power button down until phone reboits...about 20 second hold. This should force a restart and then you can try to reset phone through BBLink


    Posted via CB10
    I have tried with BBLink but to no avail. I followed all those step and nothing happened.
    I'm still having this error. Any idea?


    10.3.2.2836 bugs-dsc_0024_edit.jpg

    KOBiSBERRY Q30-2876
    02-19-16 09:37 AM
  15. anuj syal's Avatar
    Search error code for BlackBerry on the web, you will find the cause of error and it's solution.
    And be happy always

    BlackBerry addicted
    02-19-16 11:11 AM
  16. Lusitano17's Avatar
    Okay...corrupt file system error..possibly due to battery pull???

    Your best option if Link failed to recognize device is an autoloader.

    Read the following threads...

    http://m.crackberry.com/install-leaked-os-autoloader

    http://forums.crackberry.com/bb10-le...loader-927076/

    You will find the required autoloader file at this link...thanks to Thurask. You will need the correct autoloader for your specific Z10 model and the 2813 OS is the most stable although it's not the latest.

    https://drive.bitcasa.com/send/6tMMp...USaXSe4uHjR9w/

    Or here.

    https://drive.google.com/folderview?...&usp=drive_web

    Posted via CB10
    02-19-16 11:25 AM
  17. anuj syal's Avatar
    02-19-16 11:30 AM
  18. lsuleing's Avatar
    Guys....still not working. Try to send to the blackberry collection centre for repair but they said no longer accept blackberry phone for this moment. Gosh!! They advice me to go and look for the shop where I bought this phone. This is another problem, I have lost the receipt and I have no idea which shop I buy it before. I live in kuching (east malaysia), and at moment no more shop selling blackberry. My current bb passport was ordered online frm west malaysia.
    I even try send to any hp repair shop, but they all said cannot be done. They dont have BlackBerry software. My..my..my.. is there anybody can help? I really like that z10 if compare to this passport.

    KOBiSBERRY SQW100-1_2876
    05-30-16 11:34 AM
  19. Lusitano17's Avatar
    Guys....still not working. Try to send to the blackberry collection centre for repair but they said no longer accept blackberry phone for this moment. Gosh!! They advice me to go and look for the shop where I bought this phone. This is another problem, I have lost the receipt and I have no idea which shop I buy it before. I live in kuching (east malaysia), and at moment no more shop selling blackberry. My current bb passport was ordered online frm west malaysia.
    I even try send to any hp repair shop, but they all said cannot be done. They dont have BlackBerry software. My..my..my.. is there anybody can help? I really like that z10 if compare to this passport.

    KOBiSBERRY SQW100-1_2876
    It appears that your only option is to try to reload the OS with an autoloader.

    Refer to the previous links I provided. You MUST select the correct software version for your Z10 model from the autoloader archives.



    Posted via CB10
    06-01-16 11:57 AM
  20. Lusitano17's Avatar
    "Before you begin, make sure that you have downloaded the correct version of BlackBerry 10 OS for your specific model of BlackBerry 10 device.

    1. Turn off your BlackBerry 10 device.

    2. Unzip the AutoLoader EXE OS file onto your computer.

    3. Open the AutoLoader EXE and wait for prompt to say "Connecting to Bootrom."

    4. Now plug your device into computer via USB and turn on (installation should automatically start and you should see a green LED light on your device appear).

    5. Wait for installation to complete before disconnecting. Phone will reboot during the process.

    6. You can check under Settings... About... to verify that your OS has been updated."

    Posted via CB10
    06-01-16 12:09 PM

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