1. Trespasser 22's Avatar
    Hi all,
    Since upgrading to 10.3.1 on my Q10, I have not been able to get the main contacts folder from my exchange/outlook account to sync with my device. The one sub-folder I have under contacts, however, syncs to the Q10, as well as the 'recommended contacts' folder. Even messing around with the account settings and dis-/enabling the main contacts folder to sync hasn't helped so far. Moreover, I noticed that after a restart of the device, the settings were reverted to 'sync all contact folders', but still the main contacts don't get displayed on my device...

    This is quite annoying, especially in a business environment.

    Any one of you experienced similar problems or can help to fix the issue?



    Posted via CB10
    02-21-15 08:10 AM
  2. Chris Chin's Avatar
    The only thing I can think of is to Delete the account from the device. Reboot. Then add the account back again to the device. Sounds dumb, but I had to do this to get my exchange account back to normal a while back.

    Good luck.
    02-21-15 09:20 AM
  3. Trespasser 22's Avatar
    Hi Chris,

    Thanks for your helpful advice! I have done as suggested and this seems to have worked for me. However, others are reporting similar problems so there might be a bug waiting to be fixed after all.



    Posted via CB10
    02-23-15 01:05 PM
  4. Chris Chin's Avatar
    Yup, I saw a thread about sync problems.

    I hope your problem is at least resolved for good.

    When I update the OS, I'll usually do a backup, wipe the device and do a clean install, re-configuring accounts afterwards and re-install applications. The only thing I restore is the password keeper entries. Sounds dumb, but I have less problems.

    Take care.

    Sent from my Z30 on CB10
    02-23-15 01:32 PM

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